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Terms & Conditions

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REFUND POLICY


DoMyGardenSA (Pty) Ltd

At DoMyGardenSA, we are committed to delivering efficient, high-quality gardening services through our structured team-based system. Due to the nature of our services, operational planning, and upfront resource allocation, we maintain a strict refund policy.


1. General No-Refund Policy

 

All services provided by DoMyGardenSA are non-refundable once payment has been made. This policy exists because:

  • Service slots are reserved in advance

  • Teams are scheduled and dispatched based on confirmed bookings

  • Labour, fuel, and operational costs are incurred regardless of completion

Once a booking is confirmed and paid for, these resources are committed and cannot be recovered.

 

2. Exception: Unsafe Working Conditions

 

Refunds will only be considered in situations where our team is unable to perform the service due to unsafe conditions at the property.

Unsafe conditions include, but are not limited to:

  • Aggressive or uncontrolled animals

  • Hazardous terrain or structural risks

  • Presence of dangerous materials or substances

  • Situations posing a threat to worker safety

If a job cannot proceed due to any of the above, it will be documented and assessed. Where applicable, a partial or full refund may be issued at management discretion.

This policy ensures:

  • Protection of our employees

  • Compliance with workplace safety standards

  • Fair handling of uncontrollable circumstances

 

3. Incorrect Pricing Plan Selection

 

Customers are responsible for selecting the correct service or pricing plan that matches their property size and requirements.

If a customer selects an incorrect plan:

  • The service will still be delivered according to the selected plan

  • No refunds will be issued for under-booked or over-booked services

  • Adjustments may be offered for future services where applicable

This policy is in place because:

  • Pricing is transparent and clearly outlined before purchase

  • Resource allocation is based on the chosen package

  • Teams are dispatched according to booked service scope

 

4. Service Satisfaction

I

f a customer is dissatisfied with the quality of work:

  • The issue must be reported within 24 hours of service completion

  • We may offer a revisit or correction service, but not a refund

Our goal is to fix problems, not reverse completed services.

 

5. Policy Acceptance

By booking a service with DoMyGardenSA, the customer agrees to this refund policy in full.

 

CANCELLATION POLICY

 

DoMyGardenSA (Pty) Ltd

At DoMyGardenSA, we operate on a structured monthly service model designed for efficiency and consistency. As such, cancellations are handled in a controlled manner to ensure fairness to both the business and our customers.

 

1. Monthly Service Commitment

 

Customers subscribing to our services are committing to a monthly service cycle.

If a customer chooses to cancel:

  • The cancellation will apply after the current billing cycle

  • All remaining services for that month will still be delivered

This ensures:

  • Customers receive the full value of what they paid for

  • Operational planning remains uninterrupted

 

2. Cancellation Fee

 

A R200 cancellation fee will be charged when terminating a service agreement.

This fee covers:

  • Administrative processing

  • Schedule adjustments

  • Operational disruptions caused by last-minute changes

 

3. Notice Requirement

 

Customers are encouraged to provide advance notice when cancelling to allow for smoother scheduling transitions.

 

4. Immediate Cancellations

 

If a customer insists on immediate cancellation:

  • Remaining services may be forfeited

  • The R200 cancellation fee will still apply

  • No refunds will be issued for unused services

 

5. Company-Initiated Cancellations

 

DoMyGardenSA reserves the right to cancel services under the following circumstances:

  • Unsafe working conditions

  • Repeated access issues

  • Non-compliance with service terms

In such cases, decisions will be made fairly and communicated clearly.

 

6. Policy Acceptance

 

By using our services, customers agree to this cancellation policy.

 

NO-REFUND POLICY 

 

DoMyGardenSA

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This page serves as a clear and direct statement of our refund stance.

1. Strict No-Refund Rule

 

DoMyGardenSA operates under a strict no-refund policy.

Once payment has been made:

  • No refunds will be issued

  • No partial refunds will be issued

  • No exceptions apply outside of safety-related cancellations

 

2. Why We Do Not Offer Refunds

 

 

Our business model relies on:

  • Pre-scheduled service routes

  • Dedicated 3-man teams assigned per job

  • Fuel, equipment, and labour costs incurred upfront

Because of this:

  • Costs are committed before service delivery

  • Time slots cannot be resold at short notice

  • Work performed cannot be reversed

 

3. Customer Responsibility

Customers are responsible for:

  • Selecting the correct service plan

  • Ensuring access to the property

  • Providing a safe working environment

Failure to meet these responsibilities does not qualify for a refund.

 

4. Service Resolution Instead of Refunds

 

If an issue arises, we prioritize:

  • Fixing the problem

  • Sending a team back if necessary

  • Maintaining service quality

Refunds are not part of our resolution process.

 

5. Agreement to Terms

 

By booking or using DoMyGardenSA services, customers acknowledge and accept this no-refund policy.

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PRIVACY POLICY

 

At DoMyGardenSA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

 

1. Information We Collect

 

We may collect and process the following types of personal information:

 

1.1 Personal Information Provided by You

 

When you interact with our services, you may provide:

  • Full name

  • Contact number

  • Email address

  • Physical address (for service delivery)

  • Property details relevant to gardening services

  • Payment information (processed through secure third-party providers)

 

1.2 Automatically Collected Information

 

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our website

This information helps us improve our services and user experience.

 

2. How We Use Your

Information

 

We use your information for the following purposes:

  • To schedule and deliver gardening services

  • To communicate with you regarding bookings, updates, or issues

  • To process payments and manage billing

  • To improve our website, services, and customer experience

  • To comply with legal and regulatory requirements

We only use your information where it is necessary and lawful to do so.

 

3. Sharing of Information

 

We do not sell or rent your personal information.

We may share your information with:

  • Service teams and staff to deliver services at your property

  • Trusted third-party service providers, such as payment processors

  • Legal or regulatory authorities, if required by law

All third parties are required to handle your information securely and in accordance with applicable laws.

 

4. Protection of Your Information

 

We take reasonable technical and organisational measures to protect your personal information, including:

  • Secure systems and data storage

  • Restricted access to personal information

  • Use of trusted and secure payment platforms

While we take all reasonable steps, no system is completely secure, and we cannot guarantee absolute security.

 

5. Data Retention

 

We retain your personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Maintain business records

  • Comply with legal obligations

When your information is no longer required, it will be securely deleted or anonymised.

 

6. Your Rights (POPIA Compliance)

 

Under South African law, you have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Object to the processing of your information

  • Withdraw consent where processing is based on consent

To exercise these rights, you may contact us using the details below.

 

7. Cookies and Tracking

 

Our website may use cookies to:

  • Enhance user experience

  • Understand website usage

  • Improve our services

You can disable cookies through your browser settings, but this may affect website functionality.

 

8. Third-Party Links

 

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites.

 

9. Children’s Privacy

 

Our services are not directed at individuals under the age of 18.
We do not knowingly collect personal information from minors.

 

10. Changes to This Policy

 

We may update this Privacy Policy from time to time.
Changes will be posted on this page, and continued use of our services means you accept the updated policy.

 

11. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

DoMyGardenSA (Pty) Ltd
Email: domygardensa@gmail.com
Website: domygardensa.com

 

12. Consent

 

By using our website and services, you consent to the collection and use of your information as outlined in this Privacy Policy.

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